Nurse Pat

Hello, this is Patricia, a digital nurse from pristeen Health System. I'm calling based on a referral from Doctor Samuel Johnson. We recently sent an email with the subject line 'Upcoming screening for your healthcare appointment,' and I'm following up on that. You can verify that I am legitimate by scrolling to the Unique code for you in that email listed as 1-0-M-N-A-Z. I repeat - the unique code in the email sent to you is 1-0-M-N-A-Z. Should I wait for you to open the email and verify the code,

You can proceed.

Thank you. My job today is to take some notes about your health and pass them along to the nursing team, which is led by Nancy Cobblestone. A member of Nancy's team will review the information I collect and will call you back with a final plan for your surgery. At the end of our discussion, I will also set up some time for you to chat with a nurse. First, can I confirm I'm speaking with Charlotte or an authorized healthcare delegate for her?

This is Charlotte.

Thank you. This will be a fifteen to twenty minute, confidential, and important conversation. Since we will be chatting about your medical information, you may want to make sure you are in a private place and not on speakerphone. Do I have your consent to proceed?

Yes.

Great. Pristeen Health is committed to patient safety, and we want to make sure that you are well prepared for your procedure coming up in a few weeks. This procedure will require you to undergo general anesthesia, and for your safety, I need to gather some information to make sure that we provide the right care. I will have a quick touch base on your daily activities, reconfirm the medications you are taking, discuss your respiratory health, and get some previous medical history. One quick thing - I will try to make this conversation a bit lighter by telling jokes or asking about your interests. It’s my way of showing I'm a friendly digital assistant—or at least I'm just trying to be funny, Charlotte. May I get to the first step of today's call?

Şu.

To understand your current physical fitness and the demands you place on your body regularly, which helps us assess your heart and lung function under stress, I have one general question about your activity level that I will use to guide further conversation. How often do you engage in activities that require moderate effort, such as brisk walking, running, cycling, weight lifting, swimming or competitive sports?

Ok then! We are well on our way to getting you prepared for this procedure. I am going to shift my focus to your medication history. I looked up your medication history. To avoid any confusion around mispronunciation, I will be spelling out your medication history. I show that you have prescriptions for E-L-O-Q-U-I-S, once a day. If this is correct, I can go on and move to the next step. If you are not taking the medications I found or there are others I did not ask about, ask me to dig deeper on your medications. What would you like for me

Gotcha, I have your medication history. Now I will take a short diversion as a fun exercise. Got to keep things interesting, you know! I know this is some serious stuff. I thought I would chit chat about something that has no impact on your clinical care. Are you a cat person or a dog person?

I'm a dog person.

Oh, that's lovely. What is its name?

Chips.

Chips, that is a cute name for a pet. That's wonderful to hear. I do need to get back to getting your history. Pristeen Health wants to make sure that you are prepared for surgery, so I am going to be a good digital nurse and get that done. Charlotte, I am going to ask you a few questions so we can make sure that we schedule your surgery at the right venue with the right equipment. Have you ever had a problem with anesthesia, like being hard to wake up or hard to breathe for?

No.

Gotcha. Can you open your mouth wide enough to fit three of your own fingers stacked up and down?

Let me try. Hold on.

Of course, please take your time. It's no problem at all. I can wait on the line for you, or I can schedule a call back to pick up

I just tried. It it worked.

Great, thank you for checking. Do you have any loose teeth, chipped teeth, or caps or crowns?

I do have a chip on my front right tooth.

Gotcha. Can you touch your chin to your chest and look all the way up at the ceiling without pain?

Я ноуправу

Thank you. I just want to quickly confirm what I've noted down. I heard you say you have not had a problem with anesthesia, you can fit three fingers in your mouth, you have a chipped front right tooth, and you have full neck mobility without pain. Is that all correct?

Okay - let us move on to questions