Call Transcript
Hello, this is Patricia, a digital
Should I wait for you to open the email and
No. You can proceed.
Thank you. My job today is to take some notes about your health and pass them along to the nursing team, which is led by Nancy Cobblestone. A member of Nancy's team will review the information I collect and will call you back with a final plan for your surgery. At
I'm good. We can proceed.
First, can I confirm I'm speaking
Yeah.
Thank you. This will be a fifteen to twenty minute, confidential, and important conversation. Since we will be chatting about your medical information, you may want to make sure
You're good. You can go ahead.
Great. Pristeen Health is committed to patient safety, and we want to make sure that you are well prepared for your procedure coming up in a few weeks. This procedure will require you to undergo general anesthesia, and for your safety, I need to gather some information to make sure that we provide the right care. I will have a quick touch base on your daily activities, reconfirm the medications you are taking, discuss your respiratory
One quick thing - I will try to make this conversation a bit lighter by telling jokes or asking about your interests. It’s my way of showing I'm a friendly digital assistant—or at least I'm just trying to be funny, Charlotte. May I get to the first step of
Good.
To understand your current physical fitness and the
I'm an Olympic gymnast.
That's wonderful to hear. Since you engage in such a high level of activity, we can skip the detailed fitness questions. Ok then! We are well on our way to getting you prepared for this procedure. I am going to shift my focus to your medication history. I looked up your medication history. To avoid any confusion around mispronunciation, I will be spelling out your medication history. I show that you have prescriptions for E-L-O-Q-U-I-S, once a day. If this is correct, I can go on and move to the next step. If you are not taking the medications I found or there are others I did not ask about, ask
No. I am taking Eliquis, but I'm also taking a couple of others.
Got it - let me step through each of your medications so I can create a good record. Please tell me the name of each of the medications you are on, one at a time, and the frequency with which you take them. You
Yeah. So I'm on listenopril or listenopril. I'm not sure how to say it. And I'm also on Synthroid, and, I'm also on NorCal or Norco. I think that's what it's called. I take all of them hundred milligrams once a day.
Thank you. Are there any additional medications you are taking? After you
No. Just those.
Thank you. I just want to quickly confirm what I've noted down. I have that you take Lisinopril, Synthroid, and Norco, all at a dose of 100 milligrams, once a day. Is that all correct?
Yes.
Gotcha, I have your medication history. Now I will take a short