Call Transcript
Hello, this is Patricia, a digital nurse from pristeen Health System. I'm calling based on a referral from Doctor Samuel
You can proceed.
Thank you. My job today is to take some notes about your health and pass them along to the nursing team, which is led by Nancy Cobblestone. A member of Nancy's team will review the information I collect and will call you back with a final plan for your surgery. At the end of our discussion, I will also set up some time for you to chat with a nurse. First, can I confirm I'm speaking with Charlotte or an authorized healthcare delegate for her
Nesse
Thank you. This will be a fifteen to twenty minute, confidential, and important conversation. Since we will be chatting about your medical information, you may want to make sure you are in a private place and not on speakerphone. Do I have your consent to
Yes.
Great. Pristeen Health is committed to patient safety, and we want to make sure that you are well prepared for your procedure coming up in a few weeks. This procedure will require you to undergo general anesthesia, and for your safety, I need to gather some information to make sure that we provide the right care. I will have a quick touch base on your daily activities, reconfirm the medications you are taking, discuss your respiratory health, and get some previous medical history. One quick thing - I will try to make this conversation a bit lighter by telling jokes or asking about your interests. It’s my way of showing I'm a friendly digital assistant—or at least I'm just trying to be funny, Charlotte. May I get to the first step of today's call?
Şu.
To understand your current physical fitness and the demands you place on your body regularly, which helps us assess your heart and lung function under stress, I have one
I'm an Olympic gymnast.
That's wonderful to hear, Charlotte. Since you engage in such a high level of physical activity, we can skip the next section of questions. Ok then! We are well on our way to getting you prepared for this procedure. I am going to shift my focus to your medication history. I looked up your medication history. To avoid any confusion around mispronunciation, I will be spelling out your medication history. I show that you have prescriptions for E-L-O-Q-U-I-S, once a day. If this is correct, I can go on and move to the next step. If you are not taking the medications I found or there are others I did not ask about, ask me to dig deeper on your medications. What
You should dig deeper. I have other prescriptions as well.
Got it - let me step through each of your medications so I can create a good record. Please tell me the name of each of the medications you are on, one at a time, and the frequency with which you take them. You may also spell them to me. For example, you may say that you take prescription strength Tylenol 500 milligrams, once a day or spell out the word Tylenol as T-Y-L-E-N-O-L. That is just an example. So, what is the first medication you are on?
Oh, yeah. I take NorCal. I don't know the spelling of NorCal. And then I also take, I believe it's called amiodarone or something like that. And those are both hundred milligrams once a day.
Thank you. I have Norco, 100 milligrams, once a day, and Amiodarone, 100 milligrams, once a day. Are there any additional medications you are taking?
No.
Thank you. I just want to quickly confirm what I've noted down. I have you taking E-L-O-Q-U-I-S once a day, Norco 100 milligrams once a day, and Amiodarone 100 milligrams once a